Welcome to Sanjivani Care.
These Terms & Conditions ("Terms") govern your access to and use of the Sanjivani Care website, mobile application, and healthcare coordination services. By accessing our platform, creating an account, or booking any service, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue use of our platform and services.
Last updated: 1 July 2026
Sanjivani Care is a technology-enabled healthcare platform that helps patients and families discover, schedule, coordinate, and manage healthcare services through a single platform.
Our services may include:
Sanjivani Care acts as a facilitator and coordinator of healthcare services. Medical decisions, diagnoses, prescriptions, and treatment plans remain the responsibility of the respective healthcare professionals and licensed service providers.
You must be at least 18 years of age to create an account or book services.
Bookings for minors, elderly individuals, or dependents must be made by a parent, legal guardian, family member, or authorized representative.
By using our services, you confirm that all information provided is accurate and complete.
By requesting services through Sanjivani Care, you authorize the sharing of relevant information with healthcare professionals, pharmacies, laboratories, diagnostic partners, ambulance providers, and other service providers involved in your care.
You acknowledge that:
You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
Where teleconsultation or virtual healthcare services are offered:
Consultations may be conducted through video, audio, or digital communication channels. Technical issues, internet disruptions, or device limitations may affect consultation quality. Teleconsultation may not be suitable for emergency or life-threatening conditions. Medical professionals may recommend in-person examination or hospital care when clinically appropriate.
Sanjivani Care is not a substitute for emergency medical services.
In a life-threatening emergency, immediately contact local emergency services or visit the nearest hospital.
Where ambulance coordination is requested, response times may vary depending on location, traffic conditions, provider availability, and external circumstances.
You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
7. Bookings, Pricing and Payments By confirming a booking, you agree to pay all applicable charges. You acknowledge that: Pricing may vary based on service type, duration, location, and provider qualifications. Applicable taxes will be charged where required. Certain services may require advance payment. Additional charges may apply for consumables, medications, diagnostics, transportation, or specialized requirements not included in the original booking. Invoices and payment confirmations will be provided electronically where applicable.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
8. Cancellation and Refunds Cancellation and refund requests are governed by our separate Cancellation & Refund Policy. Refund timelines may vary depending on the payment method, banking partner, and service category. Sanjivani Care reserves the right to withhold refunds where services have already been rendered or costs have already been incurred.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
9. Medical Equipment Services Where medical equipment is rented or purchased through the platform: Equipment must be used only as instructed. Users are responsible for maintaining equipment in reasonable condition. Loss, misuse, damage, theft, or unauthorized relocation of equipment may result in additional charges. Equipment availability is subject to inventory and location constraints. Separate equipment-specific terms may apply to certain products or rentals.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
10. User Responsibilities You agree to: Provide accurate information. Cooperate with healthcare professionals. Follow prescribed instructions and care plans. Maintain a safe environment for visiting professionals. Treat healthcare workers, support staff, and service providers respectfully. Sanjivani Care reserves the right to suspend or terminate services in cases of abuse, harassment, fraud, unsafe conditions, or misuse of the platform.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
11. Intellectual Property All content, trademarks, logos, designs, software, graphics, and materials displayed on the Sanjivani Care platform are owned by or licensed to Sanjivani Care. No content may be copied, reproduced, distributed, modified, or used without prior written permission.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
12. Limitation of Liability To the maximum extent permitted by law: Sanjivani Care shall not be liable for medical outcomes, complications, treatment decisions, or professional judgments made by healthcare providers. We shall not be responsible for delays caused by third-party providers or events beyond our control. Our total liability arising from any claim shall not exceed the amount paid by the user for the specific service giving rise to the claim. Nothing in these Terms limits rights that cannot be excluded under applicable law.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
13. Third-Party Services Certain services may be delivered by independent healthcare professionals, laboratories, pharmacies, ambulance providers, diagnostic centers, or equipment vendors. While we undertake reasonable verification procedures, Sanjivani Care is not responsible for independent actions, omissions, or professional judgments of third-party service providers.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
14. Privacy and Data Protection Your use of the platform is also governed by our Privacy Policy. By using our services, you consent to the collection, storage, processing, and sharing of information necessary for healthcare delivery and platform operations.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
15. Changes to These Terms Sanjivani Care may modify these Terms from time to time. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the platform after such updates constitutes acceptance of the revised Terms.You consent to the collection, storage, and processing of healthcare information necessary for service delivery.
This may include:
Such information may be shared only with authorized personnel and service providers involved in delivering healthcare services.
All information is handled in accordance with our Privacy Policy and applicable laws.
16. Governing Law and Jurisdiction These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.For any questions about this terms & conditions, contact us at info@sanjivani.care or call our 24×7 helpline +91-84336-28400.
This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.
