Cancellation Policy

Last updated: 1 June 2026

1. How to cancel

You can cancel or reschedule a booking through the app, by calling our 24×7 helpline, or via WhatsApp. We recommend cancelling as early as possible so we can reallocate the professional.

2. Cancellation timelines

• Consultations & visits: Cancel at least 2 hours before the scheduled time for a full refund of any prepaid amount.
• Nursing, caretaker & long-duration services: Cancel at least 12 hours before the shift start for a full refund.
• Equipment rentals: Cancel before dispatch for a full refund; after dispatch, delivery charges may apply.
• Lab tests: Cancel before sample collection for a full refund.
• Pharmacy orders: Cancel before the order is dispatched.

3. Late cancellations

Cancellations made after the applicable window, or no-shows, may incur a charge to compensate the assigned professional for their reserved time. Any such charge is communicated transparently.

4. Emergency services

Ambulance and emergency dispatches, once en route, may incur charges reflecting the resources already deployed.

5. Cancellations by us

Occasionally we may need to cancel or reschedule due to professional unavailability or unforeseen circumstances. In such cases you receive a full refund or a priority reschedule at no extra cost.

6. Rescheduling

Rescheduling within the allowed window is free. We will do our best to retain the same professional where you request it.

Contact us

For any questions about this cancellation policy, contact us at info@sanjivani.care or call our 24×7 helpline +91-84336-28400.

This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.