Refund Policy

Last updated: 1 June 2026

1. Eligibility for refunds

• Service cancelled within the window set out in our Cancellation Policy
• Service not delivered due to professional or partner unavailability
• Duplicate or erroneous payment
• A service issue verified by our quality team

2. Non-refundable items

• Services already delivered or completed
• Medicines that have been dispatched or delivered, for safety and regulatory reasons
• Consumables and items opened or used during care
• Late cancellation or no-show charges

3. How refunds are processed

Approved refunds are credited to the original payment method. Processing typically takes 5–7 business days, depending on your bank or payment provider.

4. Partial refunds

Where part of a service has been delivered, refunds are calculated on a pro-rata basis for the undelivered portion.

5. Equipment rental deposits

Refundable deposits for rented equipment are returned after the equipment is collected and inspected, less any charges for damage beyond normal wear.

6. How to request a refund

Raise a refund request through the app or by contacting our helpline. Please include your booking ID and reason. Our team reviews every request fairly and promptly.

Contact us

For any questions about this refund policy, contact us at info@sanjivani.care or call our 24×7 helpline +91-84336-28400.

This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.