Informed consent is central to safe, respectful care. This policy explains how we obtain and honour your consent.
Last updated: 1 June 2026
Before any treatment, examination or procedure, the attending professional will explain what is involved, the expected benefits, any risks and alternatives, so you can make an informed decision. You have the right to ask questions and to decline.
By booking a service, you consent to the assigned professional or partner attending to you or your dependent and providing the agreed care.
If you book for a family member or dependent, you confirm you are authorised to provide consent on their behalf. For minors, a parent or legal guardian must consent.
You consent to our collection and use of health and personal information as described in our Privacy Policy, strictly for delivering and coordinating your care.
You consent to receive service-related messages (confirmations, reminders, updates) via call, SMS, email or WhatsApp. Marketing communications are sent only with separate, withdrawable consent.
You may withdraw consent for treatment at any time before or during care, understanding that doing so may affect outcomes. Withdrawal of consent for essential data use may mean we can no longer provide the service.
In an emergency where a patient cannot give consent and no authorised person is available, professionals may provide necessary life-saving care in line with medical ethics and law.
Consent may be recorded digitally or in writing as part of your care record for your protection and ours.
For any questions about this patient consent policy, contact us at info@sanjivani.care or call our 24×7 helpline +91-84336-28400.
This document is provided for general information and does not constitute legal or medical advice. Sanjivani Care is a pre-launch platform; final policies may be updated at launch.
